Technical Resources

Under a typical support agreement, clients can receive technical support via phone, fax, E-Mail, web site and remote administration Monday - Friday, 9am - 5pm, excluding holidays. Typical support includes technical support, instruction, remote administration, consulting, error correction (no charge), and time/cost estimation for additions/enhancements. A client's primary point of contact is also accessible through an extensive pager-based network for instant or emergency communication.

Some clients require 24-hour-a-day, year-round support, or have other support requirements. These types of extended support options are considered independently for each client and can be included in an additional support agreement.